Terms & Conditions

Terms & Conditions

1. CREDIT CARD SECURITY

Your credit card details are only seen by our Secure Credit Card handler, PayPal. These details are not passed to us, or to anyone else, thereby ensuring total security and confidentiality.

However, if you are concerned about supplying your credit card details on the internet, we are happy to receive your order and payment by cheque in pounds sterling.

2. DELIVERY

Goods will be dispatched upon receipt of cleared payment.

Our aim is to dispatch all goods as soon as possible after receiving your order and cleared payment. If early delivery is essential for a specific date, please advise us.

3. PAYMENT

All prices are in Pounds Sterling. All items must be paid for in full at the time of purchase.

4. RETURNS POLICY

Because these are unique or bespoke items I operate a no returns policy except in the following circumstances:

  • In line with UK distance selling regulations items sold direct from my website will have a 14 day returns policy in place. The item must be returned by recorded delivery and in the original packaging for a full refund (postage costs not included)
  • In the unlikely event that an item is damaged due to my packaging, the item should be returned the next day for a full refund by recorded delivery. I will be unable to offer a replacement as all items are unique

5. CUSTOMER SERVICES

If you have any problems or questions concerning your order, please contact me by email or call 07531 865375 between 1000 and 1700 weekdays (Monday to Friday).
As I am a small business this number may, on occasion, be answered by our answering machine. In this event please leave a message (just your name and telephone number if you prefer) and I will call you back as soon as I can.

6. COMPLAINTS POLICY

If you should have a complaint about our goods or service I will acknowledge your complaint on receipt and will endeavor to resolve all complaints as speedily as possible.

7. PRIVACY POLICY

I believe in your right to privacy and am committed to protecting this right.

The information you supply will only be used to process your order and to provide you with information regarding that order.

Your details, including your email address, will not be passed to any other person or organisation.

8. APPLICABLE LAW

All transactions are governed by the laws of England irrespective of the place of delivery.

9. STATUTORY RIGHTS

These terms and conditions in no way affect or diminish your normal statutory rights.